I joined the Kent Young Professionals leadership council’s marketing committee recently. Of course, having the chance to lend my expertise to building something from start-up phase is an experience I hold dear. What do you jump at the chance to experience?
Knowing what I’ve acquired after many years of promoting, managing, and strategizing for social media growth, I would strongly advise, anyone travelling into the social media marketing journey to put building trust at the center of the strategy.
Social media is like the force, while powerful, when it is used for good it is good, but when it is used for devious purposes it can cast a shadowy, ugly spirit-crushing light for anyone who dared to trust an appealing link or headline. Customers are aware of the stalker-like practices of ads and the false promises of online shopping and services. The quantity available to them is like a tidal wave, and many of us are cutting off our engagement to keep from drowning. On the business end, our potential audience reach is too as rich as the ocean with cohorts of diverse people, personalities, and personas that we can try to attract. Like two waves, a general strategy will only cause a crash of chaos.
So how do you build an online relationship, especially when you are starting from the bottom?
Start with trust.
Like any relationship, we open ourselves up to be vulnerable by relying on someone or something else to provide the value we need. On both the client and business end, we need to be able to identify the value, while validating reliability. Social media benefits when you focus on providing those two metrics.
As a move to incorporate into your trust into your social media success strategy, reflect on these questions:
- How is building trust a part of your social media strategy?
- What ways are you ensuring people can learn to rely on you (or your business)?
- What guarantee can you commit to providing?
Have you ever been burned or betrayed by an online promise? What could they have done to make the exchange go right? (Comment below 🙂