Do you own a shop in a local town? Where I’m from in Northeast Ohio there are a ton of local shops popping up in mid-size towns around me. I am happy to see small business owners serving and providing the community with a diverse set of offerings. The shops all have their own unique style, yet the ones that see the most action are the ones inviting to the customer to linger and offering a quality product. Like shops, our websites play an important role in inviting our customers, clients, or members to seek more from us.
photo credit: Sainsbury’s – High Street, Longbridge Town Centre – entrance via photopin (license)
How do customers feel when they approach your website? Are they turned off by the design? Your competitors are using better strategies to ensure the user experience is as exceptional as would be in real life. Here are three ways to keep your site on par.
Improve your display
Your website is a window to your products or services. Like in local business marketing all parts of your business- from a menu to a bar of soap- must be displayed as if it is in a Macy’s window in the middle of New York. Keep your aesthetics clean and related to your brand. Make your colors appealing to the eye, yet let them represent the values of your brand.
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Simplify your navigation
Your site might be too complicated If a customer has to ask: how do I make a reservation or get to the checkout? Users are used to making their next move quickly. If your customers can not simply find what they are looking for then they will leave for a site that is easier to navigate. While designing navigation avoid having the level of navigation go beyond three. If you are having trouble getting rid of levels, consider: What can be consolidated or removed? Links help connect people to infinite amounts of content, rely on proper linking over a cluttered navigation menu.
Optimize for Mobile
Web sites must be mobile friendly. 50% percent of shoppers are browsing on their phones. Google, the most-used search engine so far, also rewards websites in search engines if they are optimized for mobile viewing. Test your website today using google’s mobile-friendly test. In addition, to the design of your site being optimized for mobile, your content should also offer users quick and easily scannable information. Here’s results from my mobile friendly test!
How does your site measure up on the mobile-friendly test?
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